Terms of service

Last Updated: February 9, 2026

These Terms of Service (the “Terms”) govern your access to and use of this website (www.epzaudio.com) and services (the “Services”), including browsing the website and purchasing products from our online store. By accessing or using the Services, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1) Company information

EPZ is a trademark/brand owned by Shenzhen Jiuzhou Electronics Co., Ltd. (Shenzhen, China). Purchases made on www.epzaudio.com are operated and fulfilled by our subsidiary, Shenzhen Fengya Technology Co., Ltd. (Shenzhen, China), which is responsible for overseas retail operations, customer service, and order fulfillment for orders placed on this website.

English names are provided for identification purposes only. The Chinese company names above shall prevail.

References to “we”, “us”, or “our” in these Terms refer to the store operator for this website.

Store operator: Shenzhen Fengya Technology Co., Ltd. (Shenzhen, China)
Room 1205, Huitong Building, No. 10 Longgang Road
Pingnan Community, Longgang Street
Shenzhen, Guangdong 518116
China
Email: support@epzaudio.com
Phone: +86 134 2891 3084

2) Services scope and acceptance of Terms

The Services provide access to our online store and related functions, including product browsing, purchasing, customer support, and after-sales services. Some products may be custom or personalized items. International shipping may be available to certain destinations, subject to checkout availability, carrier service, applicable laws, and customs requirements.

Your use of the Services and/or purchase of products constitutes your acceptance of these Terms.

3) Accounts and account security

You may be able to create an account to use certain features of the Services. Account registration is not required for all purchases unless stated at checkout.

You are responsible for maintaining the confidentiality of your account credentials and password.
You are responsible for all activities that occur under your account.
Please notify us promptly if you suspect unauthorized access or use of your account.

4) Acceptable use and prohibited conduct

You agree to use the Services for lawful purposes only. You must not use the Services:

For fraudulent, deceptive, or unlawful purposes
To violate any applicable laws or regulations
To infringe intellectual property or other rights of any person or entity
To interfere with, disrupt, damage, or attempt to gain unauthorized access to the Services or related systems
To upload or transmit malware, harmful code, or content that is unlawful, abusive, or misleading

We may restrict, suspend, or terminate access to the Services if we reasonably believe there is misuse, fraud, or a security risk.

5) Products, descriptions, and availability

We make reasonable efforts to ensure product descriptions, images, specifications, and pricing are accurate. However, minor variations in color, packaging, or appearance may occur, availability is not guaranteed, and errors may occasionally occur.

We may correct inaccuracies, update information, or cancel orders affected by material errors (for example, pricing or description errors). If payment has been processed for a canceled order, we will refund you in accordance with these Terms and our Returns & Refunds Policy.

6) Orders, pricing, taxes, and payment

By placing an order, you confirm that you are authorized to use the payment method provided and that all information you submit is accurate and complete.

Price transparency: product prices are shown on the product page and/or at checkout. Shipping fees, taxes (if applicable), and any other charges will be calculated and displayed during checkout before you complete payment.

Payment methods: we accept payment methods displayed at checkout, which may include major credit/debit cards and other supported payment options (for example, PayPal) depending on your location and checkout availability.

Payments are processed securely by third-party payment providers. We do not store full payment card details.

We may refuse or cancel orders if we reasonably suspect fraud, unauthorized transactions, or material errors.

7) Shipping, delivery, and risk transfer

Shipping destinations, methods, costs, and estimated delivery times are shown at checkout and may vary by destination. Delivery times are estimates and not guarantees.

We are not responsible for delays caused by customs, carriers, or external factors beyond our reasonable control.
Customers are responsible for applicable customs duties, taxes, or import fees unless stated otherwise.

Risk of loss and title: ownership and risk of loss transfer to you when the order is delivered to the address provided at checkout and confirmed as delivered by the carrier (based on carrier delivery confirmation, or signature confirmation where available), except where applicable law provides otherwise.

8) Returns, refunds, and exchanges

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy, which forms part of these Terms. Please review that policy for eligibility, return steps, return shipping responsibilities, and refund timelines. These policies are available on separate pages on our website.

Returns & Refunds Policy link: Returns & Refunds Policy

Refund process: once we receive and inspect an approved return, refunds (if approved) are issued to the original payment method. Refund processing time is typically 5–10 business days after inspection, and posting times may vary by bank or payment provider. If payment processors charge non-refundable processing fees and those fees are not returned to us, the actual non-refundable fee may be deducted as described in the Returns & Refunds Policy.

9) Privacy and data protection

Our collection and use of personal information are described in our Privacy Policy. By using the Services, you acknowledge that we may collect, use, and share personal information as described in the Privacy Policy. These policies are available on separate pages on our website.

10) Intellectual property

All content on the Services, including text, images, logos, graphics, product designs, videos, and trademarks, is owned by the store operator, the brand owner, or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from the Services without prior written permission, except as permitted by law.

11) User content and reviews

If you submit reviews, comments, photos, or other content (the “User Content”), you represent that you have the rights to submit it and that it does not violate any laws or third-party rights.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your User Content in connection with the Services, including marketing and promotional use, subject to applicable law.

We may remove User Content that we reasonably believe is unlawful, misleading, abusive, or infringing.

12) Disclaimers

The Services and products are provided on an “as is” and “as available” basis unless otherwise stated. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Technical issues: the Services may be interrupted, delayed, or unavailable from time to time due to maintenance, updates, or technical issues. We do not guarantee that the Services will be error-free or uninterrupted.

External links and third-party services: the Services may contain links to third-party websites or use third-party services (for example, payment processors). We are not responsible for the content, security, or practices of third parties.

13) Limitation of liability

To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from misuse of products or events beyond our reasonable control.

To the extent permitted by law, our total liability for any claim related to a product or the Services will not exceed the amount you paid for the product giving rise to the claim.

14) Changes to the Services and these Terms; termination

We may modify or discontinue all or part of the Services at any time. We may also update these Terms from time to time. Updated Terms will be posted on this page with an updated “Last Updated” date and will apply from the date posted. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

We may suspend or terminate access to the Services or accounts if we reasonably believe there is fraud, a security risk, or a violation of these Terms. Where appropriate, we may provide notice.

15) Governing law and dispute resolution

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

If a dispute arises, you and we agree to first attempt to resolve it through good-faith communication. If the dispute cannot be resolved, the dispute may be submitted to the competent courts located in Shenzhen, Guangdong, China, unless applicable law requires otherwise.

Contact information

If you have questions about these Terms, please contact us:

Email: support@epzaudio.com
Phone: +86 134 2891 3084