Shipping policy

Last Updated: February 10, 2026

Thank you for choosing EPZ Audio. This policy outlines our shipping procedures, costs, delivery estimates, and tax responsibilities. We are committed to providing a transparent shopping experience for our global customers.

1. Store Operator & Fulfillment

All orders placed on epzaudio.com are operated and fulfilled by:

  • Company Name: Shenzhen Fengya Technology Co., Ltd.
  • Fulfillment Center: Shenzhen, China.

2. Shipping Origin & Destinations

  • Shipping Origin: All products are dispatched specifically from our warehouse in Shenzhen, China.
  • Supported Destinations: We currently ship to the following regions:
    • North America: United States, Canada, Mexico.
    • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Finland, Norway.
    • Asia Pacific: Japan, South Korea, Australia, Singapore, Thailand, Vietnam, Philippines.

Note: If your country is not available at checkout, we are currently unable to ship to your location.

3. Order Processing Time

  • In-Stock Items: Processed within 1–2 business days (Monday to Friday).
  • Custom/Bespoke Items: Require 5–7 business days for production lead time before shipping.
  • Cut-off Time: 5:00 PM (GMT-5). Orders placed after this time will be processed starting the next business day.
  • Public Holidays: We do not process or ship orders on weekends or Chinese Public Holidays. Processing will resume on the next business day.

4. Shipping Methods & Carriers

We use specific, reliable carriers depending on the destination and service level selected.

Shipping Method Primary Carriers Service Description
Standard Shipping 4PX, Yanwen, YunExpress, UBI Last-mile delivery by local post (e.g., USPS, Royal Mail, La Poste).
Expedited Shipping DHL Express, FedEx, UPS Priority courier service with detailed tracking.

5. Estimated Delivery Times (Transit Time)

Transit time is calculated from the date of dispatch (after processing time).

Target Market Shipping Method Estimated Transit Time
United States Standard Shipping 7 – 12 Business Days
United States Expedited Shipping 5 – 7 Business Days
European Union Standard Shipping 7 – 12 Business Days
European Union Expedited Shipping 5 – 7 Business Days
Rest of World Standard Shipping 7 – 15 Business Days

Note: These are estimates. External factors such as customs inspections, severe weather, or peak holiday seasons may cause delays.

6. Shipping Costs

Shipping fees are calculated clearly at checkout before payment. We do not charge hidden fees.

  • Standard Shipping:
    • FREE for orders over $49.99 USD (or equivalent currency).
    • $4.99 USD flat fee for orders under $49.99 USD.
  • Expedited Shipping: Costs are calculated at checkout based on the package weight and destination.

7. Taxes, Duties & Customs

Hassle-Free Pricing Policy: At EPZ Audio, we are committed to providing a transparent and seamless shopping experience.

Global Tax-Inclusive Pricing (DDP Service) For all our supported shipping destinations (including the US, UK, EU, Canada, Australia, and Asia), we cover all customs duties and import taxes.

  • Final Price Guarantee: The price you pay at checkout is the final price.

  • No Hidden Fees: We utilize premium Duty-Paid (DDP) shipping services to handle customs clearance on your behalf. You will NOT be charged any additional VAT, tariff, or handling fees by the courier upon delivery.

(Note: In the extremely rare event that a local customs office charges a fee due to a random inspection, please pay it to receive your package and send us the receipt. We will fully refund this cost to you.)

8. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Please allow 24–48 hours for tracking information to update.
  • You can track your package via our Order Tracking Page or directly on the carrier's website.

9. Address Changes

  • Time Frame: Please contact support@epzaudio.com within 12 hours of placing your order if you need to change the address.
  • After Dispatch: Once the package has been handed to the carrier or a tracking number has been generated, we generally cannot change the shipping address.

10. Lost or Damaged Packages

  • Lost Packages: If your tracking information shows no movement for more than 15 consecutive days, please contact us. We will verify with the carrier and arrange a replacement or refund.
  • Damaged Items: If your package arrives damaged, please contact us immediately with photos.
  • Customer Error: If a package is lost or returned due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.

11. Contact Information

If you have any questions regarding this Shipping Policy, please contact our support team:

  • Company: Shenzhen Fengya Technology Co., Ltd.
  • Email: support@epzaudio.com
  • Phone: +86 13428913084
  • Address: Room 1205, Huitong Building, No. 10 Longgang Road, Pingnan Community, Longgang Street, Longgang District, Shenzhen, Guangdong 518116, China