Get in touch.

Real support from the team that builds your gear.

Founded in 2019, EPZ is built on 18+ years of audio manufacturing experience. Because we design and print everything in our own factory, we stand behind every unit we ship.

If something isn't right, we have the resources to fix it.

At EPZ, we don’t outsource our support. Whether you have a question about shipping or need advice on which ear tips to use, you are connecting with real people who know our products inside out.

We are here to help you get the best out of your music.

Business & Corporate Information

This website is operated by Shenzhen Fengya Technology Co., Ltd., the official global fulfillment and service center for EPZ Audio.

Registered Company
Shenzhen Fengya Technology Co., Ltd.
Office Address
Room 1205, Huitong Building, No. 10 Longgang Road, Pingnan Community, Longgang Street, Longgang District, Shenzhen, Guangdong 518116, China
Phone
+86 13428913084
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
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Whether you have a question about our products, need assistance with an order, or just want to share your feedback, we're here to listen.

Customer Support.

Check real-time status here: Track My Order
Warranty Policy.

Every EPZ Audio product is covered by a 12-month manufacturer's warranty:

Coverage: This covers internal component failures (e.g., driver failure, internal wiring issues) under normal use.

Exclusions: The warranty does not cover accidental damage, water exposure, or unauthorized modifications.

Process: For warranty claims, please contact support@epzaudio.com with your order number and a brief description/video of the issue.
GLOBAL RETURNS & SERVICE.

Please note: For returns or exchanges, please contact our support team first to obtain an RMA number and the correct return instructions as outlined in our [Refund Policy].

  • Return Center Address: Returns Dept / [Your RMA Number]
  • Room 1205, Huitong Building, No. 10 Longgang Road, Shenzhen, Guangdong 518116, China

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