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In-stock items are typically processed within 1 business day (up to 2 business days during peak periods). Custom/Bespoke products require a production lead time of 5–7 business days before shipment. Orders are not processed or shipped on weekends or public holidays.

Delivery estimates do not include processing time. Standard international shipping is estimated at: North America & Europe: 8–12 business days; Asia & Oceania: 5–10 business days; Rest of World: 10–20 business days. Expedited shipping (DHL/FedEx) is estimated at 3–7 business days.

Standard shipping is free for orders of USD $59.99 and above. Orders under USD $59.99 have a standard shipping fee equivalent to USD $9.99. Expedited options may be available at checkout for an additional fee (reference: Express USD $14.99; Priority USD $19.99). Final shipping cost is shown at checkout before payment.

Orders ship from Shenzhen, China. After dispatch, you will receive a shipment confirmation email with tracking details. Tracking typically updates within 24–48 hours after the package leaves our facility.

Depending on your country’s regulations, your order may be subject to import duties, VAT, or taxes. Any charges assessed by local authorities are the customer’s responsibility. If a package is refused or abandoned due to unpaid duties/taxes, any refund (if applicable) may be reduced by return shipping costs and additional carrier/customs fees, and a refund may not be possible if the parcel cannot be returned.

We offer a 30-day return window from the date you receive your item. Items must be returned in the same condition as received (clean, no wear or hygiene-related residue), with original packaging and accessories, and proof of purchase. Custom/personalized products are not covered by the standard return window once production has commenced, except in cases of defects or errors on our part. We do not charge any restocking fee.

For defective or incorrect items, we will cover return shipping costs or provide a prepaid return label. For change-of-mind returns, customers are responsible for return shipping; original shipping fees are non-refundable. To start a return, contact support to obtain an RMA before sending anything back. For lost-in-transit cases: if tracking shows no updates for 15 consecutive days after dispatch, contact us and we will investigate with the carrier and arrange a replacement or appropriate resolution if confirmed lost. Undeliverable returns due to incorrect address or failed delivery attempts may require the customer to pay reshipping costs.